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K Service Source PowerBook 3400c/ PowerBook G3 PowerBook 3400c/180, 3400c/200, and PowerBook G3 K Service Source Hot Issues PowerBook 3400/G3 Hot Issues Overview - 1 Overview This chapter is designed to highlight unique or high- priority product issues that you should be aware of before servicing the PowerBook 3400 and PowerBook G3. This chapter alerts you to important issues and provides links to other areas in the manual where more complete information can be found. This chapter is not intended to replace other parts of this manual; it merely provides a pointer to pertinent information in those chapters. The date the Hot Issue was published is indicated in parentheses after the title. Hot Issues PowerBook 3400: Modem Driver Update - 2 PowerBook 3400: Modem Driver Update Issue: Customers may report one of the following problems with their PowerBook 3400 modem: 1 The modem will not reset following a disconnect. I sometimes have to wait 10 to 30 minutes before I can reconnect to my service provider. Does this happen because the modem is too hot? 2 When uploading a file using z-modem protocol I often get multiple errors and my computer freezes or I get a system error. 3 When I am downloading large files (2-2.5 MB) over the modem I often get intermittent disconnects. Hot Issues PowerBook 3400: Modem Driver Update - 3 Solution: These problems are not heat-related. To address these situations, Apple has released a modem driver update. Since many users believed these issues were heat-related, they have had many dealers replace these modems. This driver should resolve the issues and prevent needless hardware replacement. The Modem Driver update is posted at the Apple Software Updates site. Apple Software Updates can be found on the Service Source Companion 1 CD, and online as follows: America Online, CompuServe, ftp.info.apple.com, and ftp.support.apple.com, www.info.apple.com, and www.support.apple.com. The path for the update is: Apple Software Updates US Macintosh Unsupported Hot Issues PowerBook 3400: Modem Driver Update - 4 PB 3400 Modem Driver Update.img PB 3400 Modem Driver Update Info The software is in the form of a disk image and requires Disk